Samsung paper-free system for service centres will expand to 180 countries worldwide

Samsung Electronics is taking sustainability to the next step by gradually eliminating paper documentation as their vast customer service documentation system is transitioning from a traditional paper documentation approach for warranty and repair correspondence to customers to an electronic paper-free  approach via emails and messages.

What is the Samsung paper-free system about

To accelerate this transition alongside their other initiatives to improve the world that we live in, Samsung is upgrading its Global Service Partner Network (GPSN) which allows electronic documentation sent to customers at each step of their services and warranty claims at Samsung.

On the adoption roadmap, Samsung plans to have over 11,000 service centres in 180 countries operated by 40 Samsung Electronics subsidiaries around the globe adopting this system and will, eventually, replace their entire service centre office work documents to electronic documents. This will result in 6 million litres of water saved each year and a reduction in 526 tons of carbon emissions too which is an impressive sum by any measure of the word.

The new Samsung paper-free system that has been implemented in the India market

“We have been constantly making an effort to offer convenient services to our customers and to strengthen our sustainable management practices in the customer service area,” said Hyeongnam Kim, Executive Vice Present and Head of Global CS Center at Samsung Electronics. “We at Samsung are dedicated to creating a more sustainable future that provides a better life for all by introducing creative eco-conscious solutions across all our business areas. With a focus on sustainable management, we are putting carbon reduction, resource circulation, and ecosystem restoration at the forefront of what we do as a global leading company to protect the environment.” For more details on the upcoming Samsung paper-free system, check out their official Newsroom at https://news.samsung.com/my/