Dimension Data Benchmarking Report reveals challenges in Customer Experience disconnect

By Hitech Century | January 24, 2019 |

Dimension Data, one of the world’s largest global technology integrator and managed services providers for hybrid IT today revealed a number of key findings in their annual Customer Experience Benchmarking Report. The key finding of the report is that organisations need to urgently address a ‘customer experience disconnect’ that can jeopardise businesses where customer loyalty…