New ASUS 4A Guarantee Sets The Bar for Superior Customer Support and Product Quality
To meet the needs of customers, ASUS Malaysia has set forth an ASUS 4A Guarantee programme that aims to take product quality, after-sales service and product protection plans to new heights.
Buying a high tech product like a laptop, desktop or monitor isn’t something that is done on a whim. Not only are they pricey investments but potential buyers also need to consider other factors like product quality, after-sales service and brand reputation as these products will last for many years of use which is where the new ASUS 4A Guarantee comes into the picture.
What is the ASUS 4A Guarantee programme?
A commitment to quality and customer service, the ASUS 4A Guarantee encompasses four core tenets which are Assured Quality, Always-on Support, All-around Coverage and Added-value Experience. Combined, these four aspects encompass and ensure that investing and using an ASUS product will be a positive experience for many years to come.
“At ASUS, customer satisfaction is our utmost priority. We recognize that customers seek ultimate peace of mind when investing in technology products. That is why we are committed to upholding the position of being the No.1 in Quality and Service, represented by our “4A Guarantee”. With this comprehensive assurance, customers can rely on ASUS with absolute confidence and ease, knowing they are in trusted hands throughout their journey with us,” Lenny Lin, Business Development Manager, ASUS Malaysia.
Lenny Lin, Business Development Manager, ASUS Malaysia
To ensure Assured Quality as part of the ASUS4A Guarantee, the brand tests laptops to US military grade specifications to ensure they can withstand demanding usage scenarios.
The ASUS ExpertBook B9 features a tough MIL-STD-810H level of durability that is tested to US Military standards as part of the ASUS 4A Guarantee programme.
To offer Always-on Support, ASUSMalaysia has implemented a host of options for customers to contact customer support including the MyASUS app installed on all Asus laptops, a Whatsapp channel and a dedicated 24/7 chatbot.
To ensure All-around Coverage, ASUSMalaysia has employed over 300 drop-off points for customers to send their products in for repairs across Malaysia as well as an extensive global network in 80 countries across the globe. To check out the complete list of locations of drop-off points and ASUS service centres, check out their official site here.
A vast network of over 300 drop-off points and service centres is part of the ASUS 4A Guarantee to ensure customers have easy access to repairs
For an Added-value Experience, ASUS has created specially curated warranty plans to meet customer needs ranging from affordable ASUS Premium Care packages all the way to the industry-leading Perfect Warranty plan.
ASUS Perfect Warranty and Premium Care plans explained
By default, all ASUS laptops come with a standard 2-year international warranty and a 1-year Perfect Warranty during the first year of the warranty period.
For the uninitiated, Perfect Warranty is effective accidental damage protection and covers accidental drop and breakage, liquid spills and electrical surges for repair. In terms of repair costs for Perfect Warranty, it’s allowed once with labour costs paid by the user and 80% of the parts costs covered by ASUS.
ASUS customers with more extensive needs who need a longer warranty period can also invest in special ASUS Premium Care packages that offer up to 3 years of warranty including a special local onsite service team where ASUS technicians can come to your doorstep for repairs.
Prices for the Premium Care plans range from RM99 and up all the way to RM699 for the most premium package depending on the model with the consumer grade laptops like the Zenbook, Vivobook and standard models being the most affordable while gaming laptops encompass the ROG and TUF series laptops. To sign up for ASUS Premium Care, check out their official site here.
For more details on the ASUS 4A Guarantee programme, check out their official page at https://www.asus.com/my/microsite/4aguarantee/ You can also scan and check out their official QR code below for easier access.
